One agreement for the day-to-day care of your IT.
Three tiers, with the same protection on every one. The tiers differ in how much support, how fast a response and how much planning you want from us.
Two parts, shown separately.
Every agreement has a managed services fee and a set of products. They appear as separate lines on one monthly invoice, so you can see exactly what you are paying for.
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Managed services
A flat monthly rate based on what we manage for you. This is the tier you choose, and it covers our labor and service commitments: patching, maintenance, help desk and reviews.
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Products
The security, backup, monitoring and password tools we deploy and run on your behalf. Each is itemized on its own line and billed in addition to the managed services fee.
The products are not included in the tier fee. Your quote shows both parts and the combined monthly total.
What each tier is for.
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Essentials
Foundation coverage: patch management, maintenance and limited remote support on every managed computer.
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Recommended
Professional
The complete managed desk: everything in Essentials plus unlimited remote support, credential and privilege management, and quarterly reviews.
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Premier
Everything in Professional plus priority response, extended support hours and an annual technology roadmap.
| Feature | Essentials | Professional | Premier |
|---|---|---|---|
| Operating system and application patching | Included | Included | Included |
| Asset inventory and lifecycle reporting | Included | Included | Included |
| Remote help desk, business hours | Up to 1 hour per computer each month | Unlimited | Unlimited |
| Security awareness training | Not included | Included | Included |
| Standard response target | Next business day | 4 business hours | 2 business hours |
| Critical outage response target | 4 business hours | 2 business hours | 1 business hour |
| Evening and Saturday support | Not included | Hourly rate | Included |
| Scheduled service review | Annual | Quarterly | Quarterly |
| Technology roadmap and budget planning | Not included | Not included | Annual |
| Monitoring, endpoint protection, email security, identity monitoring and backup | Required product | Required product | Required product |
| Business password manager | Optional product | Required product | Required product |
| Privilege and admin-rights management | Optional product | Required product | Required product |
Included is covered by the tier fee. A required product is part of every agreement at that tier and is itemized separately. An optional product can be added.
No plan without the security stack.
These are conditions of service on every tier. They are itemized so you can see them, and they cannot be removed one at a time while the agreement is in effect.
- Remote monitoring and management on every managed computer
- Endpoint protection and detection
- Email security and phishing protection
- Identity and cloud account monitoring
- Workstation backup with cloud retention
- Cloud backup for your Microsoft 365 or Google Workspace data
What the monthly fee does not cover.
We tell you before doing any work outside your plan. Anything expected to take more than an hour needs your approval first.
- Projects such as migrations, office moves, network redesigns and new-hire equipment builds
- Hardware, peripherals and replacement parts, which are quoted and approved before purchase
- Mobile phones, tablets and printers, which are supported at the hourly rate
- Support for line-of-business software beyond confirming the computer and network are working. The software vendor supports its own product.
- Computers that do not meet the supported standard: Windows 11 Pro, or a current or previous major release of macOS
What onboarding looks like.
A one-time onboarding fee covers the setup work below.
Baseline audit
We inventory your computers, accounts and network and note anything that needs attention.
Agent deployment
Monitoring and management go on every managed computer.
Security rollout
Endpoint protection, email security, backup and multi-factor authentication are put in place.
Documentation
Your network, licenses and accounts are written up where you can reach them.
Call for a quote.
Tell us how many people and computers you have and we will send a written quote showing both parts and the monthly total.